Frequently asked questions
Reserve an apartment:
Entering www.ichu.com.pe our website you can view the entire range of publish apartments, once you've found the one that you wish to book, you can submit your request you to Contact Us , it will be subject to availability property.
Once we receive your booking request we will write confirming the apartment availability for the dates requested and inviting him to reconfirm your reservation by the cancellation of the sign or 20% reserve for the rental value or service. Once we receive your confirmation, you will receive an email with the address of the service booked and the time to meet the apartment to deliver the keys.
Time to get the usual response to the request of Reservation:
The request sent on a weekday, should receive a response within 24 hrs. of sent.
The request sent Friday after the end of our working hours (06:30 pm) or during the weekend, should receive a reply the following Monday.
If no response is received to the reservation request, there may have been some problems with the receipt of the request so that the most advisable would forward the request or write an e-mail announcing that your response was delayed for a representative to review what happened and contact you.
Check in and check out the apartments:
The Check in time is agreed with the passenger, according to the time of his arrival in the city. Check out the schedule is the norm at 10:00 am the day on which the passenger left the apartment indicates that, however, we can grant Check out until 12:00 hrs. maximum. After that time the passenger must pay the prorated charge for late check out. This will always depend on the availability of the apartments.
If you want to ensure the availability of the apartment for a later or earlier time you should reserve space for one more day, so in this way the system is blocked and can not enter reservations for that day.
Reception and delivery of the apartment
You will be greeted by a representative of Ichu Apartments in a day and time arranged to hand the keys, signs the contract and make the inventory, explain the functioning of the apartment and made available for any assistance you may require during your stay
Following his stay in Cusco, a a representative of Ichu Apartments will say good bye to you, at the day and time agreed to hand over the keys of the property, at that time we will make a check of the apartment and the inventory and if everything is good the deposit will be refunded, If not guarantee this will be deducted from the amount of the damage if the damage exceeds the amount of escrow will have to repay the amount totaling up the damage.
You need to be contacted 48 hours before departure to confirm or reconfirm the schedule you want to be fired.
Amount of escrow:
This amount varies depending on the apartment to take, but usually amounts to 10% of the value for the rental or service.
This amount will be refunded after your stay, just in case there are damages, this amount is discounted according to the same set cost in the inventory annexed to the contract.
Schedule a meeting in the apartment:
We will pick you up from the airport, bus station or rail, that's why it's important we send the data arriving in the city.
If the flight is delayed:
When you confirm your reservation, our system will prompt the flight number, this data is critical to the case of a flight delay because we can monitor the arrival of his flight to the city and wait in the new schedule. Unless you have missed the flight, in which case we will ask you contact us promptly.
If you arrive to Cusco at other hours, with another flight number or have any problems upon arrival at airport:
We need to try and contact us to arrange a new meeting schedule at the airport since the change of flight number of arrival will allow us to find out by our media. Contact the phone numbers on the Contact Us tab.
Departure time of the apartment depending of the flight departure schedule:
Whereas Cusco is a widely visited the air traffic is very active, which is why we recommend to be 02 hours before the scheduled time of flight, we advise in this case. That's why it's important that you contact us 48 hours before Check Out.
Method of payment accepted for the apartment:
The 20% will reserve as a sign or from their place of origin using the methods listed, the balance of rent will be paid only in cash in U.S. Dollars and / or its equivalent in Peruvian soles at the time of signing the contract and start of their stay, they also provide the guarantee deposit which is returned after your stay, just in case there are damages, this amount is discounted according to the same set cost in the inventory annexed to the contract.
Expenses included and not included in advertised prices:
Included: The prices include the following services: security and pick up from airport or bus terminal or train (on arrival by 1st. Time to the city), electricity, water, gas (the 1st. Ball).
In all cases, costs are included in the schedule published for each apartment, verify the charges contained in the selected apartment.No incluidos: Los precios publicados
NOT include the cost: Phone calls inside / outside the country or to cell phones, maid, babysitter, laundry, mobility (taxi), car rentals, package tours and advice on food supplies.
Payment of telephone use:
All apartments have pre-paid phone systems:
Are telephone lines operating with credit extended by pre-paid phone cards where you can spend both domestic and international calls as well as phones. The cards come in different call centers and markets in the city.
You should be informed about the operation of your phone at the time of delivery of the apartment.
Internet connection from the apartments:
This service is not included in the published price you require it has an additional value which is indicated in the schedule of each apartment.
If there is a problem with the apartments:
When you arrive to the apartment we will provide you telephone numbers and details that you can use in any case of difficulty.
Cleaning service only if it was included:
This service is not included in the published price you require it has an additional value which is indicated in the schedule of each apartment.
When included this service, you indicate the days and hours that the person responsible to clean the apartment, this service is charged per day, the cleaning service does not include washing dishes or clothes of the tenant
Este servicio no esta incluido dentro del precio publicado de usted requerirlo tiene un valor adicional el cual esta indicado en la ficha de cada departamento.
Number of sheets and towels in the apartment:
As for the sheets and towels, Ichu provide 2 sets per person, and may or may not wash them during your stay, this will depend on the days spent in the department.
The apartments have two sets of towels for each guest and two sets of sheets for each existing bedding. In this way, guests can have a game to spare while the other is in the laundry.
Return of the apartment at the time of departure:
You will get the apartment clean and affluent, is expected to return the apartment in the same condition as received, cleaned and arranged.
Other inquiries:
Please, if you need any information, you can apply to our e-mail: Or info@ichu.com.pe communicates by telephone from Monday to Friday from 09:00 am To 06:00 p.m. At pay phones on the website.